Start with the basics
This policy covers information collected through our website, appointment requests, email, phone calls, and in-person service discussions. It applies to customers and people asking about vehicle repair.
Privacy and information
Privacy Policy
Prasad & Petrov Garage respects the information you share when you arrange vehicle service in Richmond Hill. This policy explains what we collect, why we use it, and the choices available to you.
Information we collect
We collect only the details needed to respond, schedule work, identify a vehicle, and keep accurate repair records. Keep it practical.
Contact details
Your name, phone number, email address, and preferred way to reach you.
Vehicle details
Make, model, year, mileage, registration details, and the service you describe.
Appointment records
Requested dates, repair notes, estimates, invoices, and service history.
Website activity
Basic browser, device, and page-use information needed to keep the site working.
Request a privacy review
Use the form to start a privacy-related request. We use these details to identify the request and reply to the right person.
How we use information
Prasad & Petrov Garage uses customer information to answer service questions, schedule and perform repairs, prepare estimates and invoices, contact you about an appointment, maintain business records, and improve website operation. We limit access to people who need the information for their work and expect service providers to protect it.
- We use vehicle and contact details to match a request with the correct customer and vehicle.
- We may share necessary details with payment, booking, hosting, or communications providers that support our operations.
- We may disclose information when required by law, court order, or a valid safety or fraud investigation.
Access, correction, and retention
You may ask what personal information we hold about you, request a correction, or raise a concern about its use. We keep records only as long as needed for service, accounting, legal, insurance, and dispute purposes, then securely delete or dispose of them when practical.
“Please tell me what information you hold and how it was used.”
Access request“A phone number or vehicle detail has changed.”
Correction request“I have a concern about a privacy practice.”
Privacy concernCookies and site security
The website may use essential cookies or similar technical tools to remember settings, measure basic site activity, and protect forms. Your browser can limit cookies, though some site features may then work differently.
- Essential operation
- Site functions and form handling
- Basic measurement
- Page use and technical performance
- Security practice
- Access controls and sensible safeguards
Contact and accountability
Send a privacy question to Prasad & Petrov Garage using the details below. Include enough information for us to locate your request, and avoid sending payment card numbers or other sensitive details by email. We will review the concern and respond through the contact method you provide.
Privacy contact
Prasad & Petrov Garage
97 Beresford Drive
Richmond Hill, Ontario
L4B 0H3, Canada
Richmond Hill service area
Our privacy contact is based at the same location where local vehicle service requests are coordinated.
Use email or phone for accessibility needs and written privacy requests.